Refund Policy
Your rights and our commitment to fair refund procedures for poluquantauralyxa's budget risk management services
Eligibility Requirements
poluquantauralyxa provides refunds for our budget risk management services under specific conditions. You may request a refund within 14 days of your initial payment if you haven't accessed more than 25% of the course materials or participated in more than two live sessions.
Refund eligibility also applies to technical issues that prevent access to our platform for more than 48 hours, provided you've reported the issue to our support team within 24 hours of discovering it. We don't offer refunds for services completed more than 30 days ago or for one-on-one consulting sessions that have already taken place.
Refund Process Steps
Submit Your Request
Contact our support team at info@poluquantauralyxa.sbs with your order number, reason for refund, and any relevant details about your experience.
Review Process
We'll review your request within 3 business days and may ask for additional information or schedule a brief call to understand your concerns.
Decision Notification
You'll receive an email confirming whether your refund has been approved, along with details about the next steps and expected processing time.
Payment Processing
Approved refunds are processed within 5-7 business days and will appear on your original payment method within 10-14 days.
Payment Methods & Timeframes
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit/Debit Card | 5-10 business days | Refund appears on next statement cycle |
| PayPal | 3-5 business days | Instant notification via PayPal email |
| Bank Transfer | 7-14 business days | Longer processing for international transfers |
| Apple Pay/Google Pay | 3-7 business days | Depends on your bank's processing time |
Special Circumstances
We understand that unexpected situations arise. If you're facing financial hardship due to job loss, medical expenses, or other significant life events, please reach out to us directly. While we can't guarantee a refund outside our standard policy, we're happy to discuss payment plans or alternative arrangements.
For students who need to pause their learning due to extended illness or family emergencies, we offer account freezing options that preserve your access without additional charges. This isn't technically a refund, but it ensures you don't lose what you've paid for during difficult times.
If you believe there's been an unauthorized charge on your account, contact us immediately. We treat these situations with urgency and will work with your financial institution to resolve any payment disputes quickly.
Questions About Refunds?
Email: info@poluquantauralyxa.sbs
Phone: +61 439 582 415
Address: 18 Martin St, Wagga Wagga, NSW, 2650, Australia
Our support team responds to refund inquiries within 24 hours during business days.